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We stand behind the quality of our lip balms and want our customers to be completely satisfied with their purchase. If for any reason you are not happy with your lip balm, please follow our return policy guidelines below:
    1. Returns must be initiated within 30 days of the original purchase date.
    2. To be eligible for a return, the lip balm must be unused, in its original packaging, and in the same condition that you received it.
    3. To initiate a return, please contact our customer service team at [email address] with your order number and the reason for your return. We will provide you with a Return Merchandise Authorization (RMA) number and further instructions for returning the product.
    4. Once we receive your returned lip balm and confirm its eligibility, we will process your refund. Please allow 5-7 business days for the credit to appear on your original payment method.
    5. Shipping costs for the return are the responsibility of the customer. We recommend using a trackable shipping service to ensure the package reaches us safely.
    6. In the case of damaged or defective products, please provide photographs of the issue when contacting our customer service team. We will arrange a replacement or a refund, depending on your preference.
    7. Please note that this return policy applies only to purchases made directly from our website. For purchases made through third-party retailers, please contact them directly for their specific return policies.
We appreciate your understanding and support, and we are confident that our lip balms will exceed your expectations. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team.

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